FAQs & Rates

Elders’ Helpers is a family-owned and operated home health care agency based in Grand Rapids, Michigan. We first opened our doors in 2000 and have become one of the area’s largest and best-regarded home health care agencies. Our main focus is always on the client, and we develop a client-centered care plan to provide each client with the highest quality care.

FAQs

  • What are your rates?

    Some agencies charge different rates for weekend or nightly hours.

    Our rates are simple: $19.00 an hour for a visit of 3 hours or longer. For a shorter shift, we charge just $24.00 an hour for a 1 or 2 hour home visit. Nurse visits are $40.00 an hour. Discounted rates are available for cases that have 12 consecutive hours or more. For all major holidays we charge time and a half.

  • Do I have to sign a contract?

    We do have you sign a company pay agreement, which outlines our rates and your responsibility with regard to payment. This form is fully explained during our home assessment. Elders’ Helpers provides monthly billing statements and will only bill you for services rendered.

  • How do you schedule service hours?

    During our home assessment the client advocate will discuss scheduling needs. After your initial meeting you will be assigned a client coordinator who will work directly with the family and client to coordinate caregivers and schedule hours. You set the scheduled times and days of visits — whatever works best for you.

  • What are your privacy policies?

    Elders’ Helpers follows strict Health Information Portability and Accountability Act (HIPAA) guidelines, much like your doctor’s office. Administrative staff and caregivers will never disclose any information about clients to any unauthorized persons. This is explained in more detail during the home assessment.

  • What if I don't like my caregiver?

    While staffing a case, we always try to schedule caregivers with clients who we feel will work well together. However, this may not always be the case. If you ever have an issue with your caregiver just give us a call at 616-454-8305 and ask for your client coordinator. With over 200 caregivers, Elders’ Helpers can offer unique and wonderful personalities and many skill levels. Let us find the right match for you!

  • Does Elders’ Helpers accept Medicare/Medicaid, insurance, or VA clients?

    Medicare

    Elders’ Helpers is not a Medicare certified agency; therefore, Elders’ Helpers cannot accept Medicare.

    Medicaid

    Elders’ Helpers can only accept Medicaid Waiver Program clients. Elders’ Helpers has been a subcontractor for the Medicaid Waiver Program with the State of Michigan since 2000.

    Elders’ Helpers works with the following MI Choice Medicaid Waiver Programs:

  • Insurance for long-term care

    Elders’ Helpers does work with private insurance companies; however, acceptance depends on the specific insurance company’s requirements. Check with your agent to make sure.

  • VA clients

    Elders’ Helpers accepts referrals for VA clients who require personal care, homemaking, or chore services. If your VA case manager is looking for an agency to provide service, let her or him know you are interested in working with Elders’ Helpers.

Still have a question? 

Email Us
Call Us: 616-454-8305

Senior Millage Programs

The Kent County Senior Millage (KCSM) assists residents of Kent County over the age of 60. Residents must qualify financially and may be required to pay a portion of the cost. Elders’ Helpers administers several of KCM’s programs.

Kent County Senior Millage Programs Logo

These programs are administered by the Area Agency on Aging West Michigan and brought to you with funding provided by the Kent County Senior Millage.

Contact us for more information on how this program can benefit you or your family.