We do have you sign a company pay agreement, which outlines our rates and your responsibility with regard to payment. This form is fully explained during our home assessment. Elders’ Helpers provides monthly billing statements and will only bill you for services rendered.

During our home assessment the client advocate will discuss scheduling needs. After your initial meeting you will be assigned a client coordinator who will work directly with the family and client to coordinate caregivers and schedule hours. You set the scheduled times and days of visits — whatever works best for you.

Elders’ Helpers follows strict Health Information Portability and Accountability Act (HIPAA) guidelines, much like your doctor’s office. Administrative staff and caregivers will never disclose any information about clients to any unauthorized persons. This is explained in more detail during the home assessment.

While staffing a case, we always try to schedule caregivers with clients who we feel will work well together. However, this may not always be the case. If you ever have an issue with your caregiver just give us a call at 616-454-8305 and ask for your client coordinator. With over 200 caregivers, Elders’ Helpers can offer unique and wonderful personalities and many skill levels. Let us find the right match for you!

Medicare

Elders’ Helpers is not a Medicare certified agency; therefore, Elders’ Helpers cannot accept Medicare.

Medicaid

Elders’ Helpers can only accept Medicaid Waiver Program clients. Elders’ Helpers has been a subcontractor for the Medicaid Waiver Program with the State of Michigan since 2000.

Elders’ Helpers works with the following MI Choice Medicaid Waiver Programs:

• Area Agency on Aging of West Michigan
• Reliance Community Care Partners (formerly HHS Health Options)
• Care Resources of West Michigan (PACE program)

Elders’ Helpers does work with private insurance companies; however, acceptance depends on the specific insurance company’s requirements. Check with your agent to make sure.

Elders’ Helpers accepts referrals for VA clients who require personal care, homemaking, or chore services. If your VA case manager is looking for an agency to provide service, let her or him know you are interested in working with Elders’ Helpers.