Helping You Stay Safe at Home With Services That Support You and Your Loved Ones

Elders’ Helpers is a locally owned, family-operated agency with over 25 years of experience serving West Michigan. We’re completely independent — not part of a franchise or national chain — which allows us to provide care that’s flexible, personalized, and rooted in the needs of our community.

We’re fully insured and compliant, with strong relationships across West Michigan’s healthcare and aging networks. Our caregivers and nurses undergo thorough background checks, receive pre-hire training, and continue to grow through ongoing education and regular supervisory visits.

We also take pride in how we treat our team — with respect, support, and a family mindset. This leads to more consistent care and stronger relationships with the clients we serve.

Staffing availability can vary by location, so it’s always best to contact us to see what’s available in your area. In general, our service area includes:

• Caregiving and nursing services in Kent, Ottawa, Muskegon, and Allegan counties

• PERS units are available throughout all of West Michigan including Allegan, Ionia, Kalamazoo, Kent, Lake, Mason, Mecosta, Montcalm, Muskegon, Newaygo, Osceola, and Ottawa counties

To confirm availability or learn more, please call, email, or fill out our contact form and we’ll be happy to help.

Our caregivers assist with daily living activities such as bathing, dressing, grocery shopping, meal preparation, light housekeeping, laundry, and companionship. They also provide reminders and general support — but they do not administer medications or perform any medical tasks.

Our nurses are able to manage medications, monitor vital signs, conduct health assessments, and communicate with physicians or case managers as needed. However, they do not provide skilled nursing services such as wound care, injections, or IV therapy.

We keep our pricing simple, transparent, and easy to understand. Here’s a breakdown of our current rates:

Caregiving Services (2-hour minimum):
• 2 to 4 hours – $35 per hour
• 4 to 12 hours – $30 per hour
• More than 12 hours – $28 per hour

Nursing Services
• $55 per hour

Personal Emergency Response Systems (PERS)
• In-Home Cellular PERS – $34.95 per month
• Mobile PERS – $39.95 per month

Additional Information
• Major holidays are billed at time and a half
• Caregiver overtime is an additional $5 per hour
• Mileage is billed at .75 cents per mile (if applicable)

If you have questions or want help understanding what fits your situation, please contact us — we’re here to help.

Arranging care for yourself or a loved one doesn’t need to be overwhelming. At Elders’ Helpers, we’ve built a seamless process that brings peace of mind from the very first call. Whether you need caregiving support, nursing services, or a Personal Emergency Response System (PERS), our team is ready to help—professionally, promptly, and personally.

Reach out by phone, email, or contact form to get started:

• Grand Rapids: (616) 454-8305

• Holland & Lakeshore: (616) 401-9140

• Email: eldershelpers@eldershelpers.com

• Contact Form

During this first call, you’ll speak directly with your assigned client coordinator—the same person who will guide you through every step of the process and remain your point of contact moving forward.

Your coordinator will take the time to understand your situation, priorities, and preferences. We’ll walk through the services we provide.

Next, we’ll schedule a visit with one of our client advocates to meet with you and your family. During this visit, we’ll learn more about your daily routine and goals and develop a care plan tailored specifically to your needs.

Once your care plan is in place, we’ll coordinate your schedule, and match you with the right care team. Most clients begin services within just a few days.

Elders' Helpers is not able to accept Medicare, but we do accept clients through the Medicaid Waiver Program. We currently work with the following MI Choice Waiver agencies:

• Area Agency on Aging of Western Michigan

• Reliance Community Care Partners

• Senior Resources

We also accept referrals from Care Resources - PACE and provide support services as part of their care team.

Elders’ Helpers works with VA clients who qualify for personal care, respite, homemaking, or chore services. If your VA case manager is seeking an agency, let them know you’re interested in Elders’ Helpers.

We may also work with private long-term care insurance, depending on your policy and the requirements of your insurance provider. Please check with your insurance agent to confirm whether Elders’ Helpers is covered.

We don’t require any long-term contracts. You’ll sign a simple service agreement that outlines our services, rates, and payment expectations — but you’re free to use care as often or as little as you need.

• There are no weekly or monthly commitments

• You’re only billed for the care or services you receive

• Caregiving services have a 2-hour minimum, billed in 15-minute increments thereafter

• Nursing services have a 1-hour minimum, billed in 15-minute increments thereafter

• PERS units are billed monthly and can be discontinued at any time

• Services can be adjusted, paused, or discontinued at any time

We’ll explain everything during our initial phone calls, in-home assessments, and anytime after — we're here to make things clear and easy.

If you're interested in a Personal Emergency Response System (PERS), getting started is quick and easy:

• Call us at (616) 454-8305

• Email us at eldershelpers@eldershelpers.com

• Or fill out our contact form and we’ll reach out to you

• You can also visit our Products page to learn more

PERS units are a great option for individuals who don’t need caregiving or nursing services — and they’re also an essential layer of safety for those who do. Whether you're receiving care from a nurse or caregiver, or living independently with support from family, PERS provides simple, reliable protection and peace of mind — at home or on the go.

At Elders’ Helpers, we know inviting someone into your home is a decision that requires trust. That’s why every member of our caregiving and nursing staff goes through a careful, hands-on hiring process—and receives the training and oversight needed to provide safe, professional, and compassionate care.

We take time to personally get to know every team member before they’re ever placed with a client. Our process includes:

• A detailed application and interview process

• In-person meeting with our hiring team

• Verified reference checks

• Extensive background checks at the local, state, and federal level

• Screenings for sexual assault, fraud, abuse, and offenses of any kind

• Ongoing background re-checks throughout employment

All new employees must complete our CareAcademy online training program before working with clients. This includes:

• Core caregiving skills

• HIPAA compliance and client privacy

• Safety, professionalism, and client rights

Additional quality measures:

• Annual continuing education requirements

• Regular supervisory visits to observe care and provide coaching

• Ongoing feedback and training for every team member

• Direct access to support from client coordinators and nursing staff

• All nurses are licensed professionals and CPR certified

• We are a fully insured and bonded agency

• Our entire team upholds the highest standards of care, accountability, and client safety

Absolutely. We know care needs and routines can change. You can update your schedule at any time — whether it's adjusting days, times, or frequency. Just contact your coordinator and we’ll make it work.

We understand that not every match is perfect—and that’s okay. Whether it’s a caregiver, nurse, or coordinator, your comfort and confidence in our team matter.

If you ever have concerns or feel something isn’t working, we encourage you to reach out. Your client coordinator is your main point of contact and is here to support you, address issues, and make any needed changes to your care plan or staffing.

With a team of over 300 professionals and a wide range of personalities, experiences, and skills, we are flexible and committed to finding the right fit for you or your loved one.

You can also contact our office at any time—we’re available 24/7 by phone, email, or through our contact form. We’re here to help, always.

At Elders’ Helpers, protecting your privacy is a top priority. We strictly follow the guidelines of the Health Insurance Portability and Accountability Act (HIPAA) to protect your Protected Health Information (PHI) — just like your doctor’s office.

All members of our team — including caregivers, nurses, and administrative staff — are trained to handle client information with care and never share details with unauthorized individuals. We’ll review our privacy practices with you during the in-home assessment and are always available to answer questions or provide additional clarification.

We have two office locations in Michigan:

Grand Rapids Office
500 Cherry St. SE, Grand Rapids, MI 49503
Phone: (616) 454-8305
Office Hours: Monday–Friday, 8:00 AM – 4:00 PM

Holland Office
348 S. Waverly Rd, Suite 106, Holland, MI 49423
Phone: (616) 401-9140
Office Hours: Monday–Friday, 9:00 AM – 4:00 PM

While our offices are open during standard business hours, we also have 24/7 on-call staff available to assist you anytime — including evenings, weekends, and holidays.