Helping You Stay Safe at Home With Services That Support You and Your Loved Ones

Elders’ Helpers is a locally owned, family-operated agency with over 25 years of experience serving West Michigan. We’re completely independent — not part of a franchise or national chain — which allows us to provide care that’s flexible, personalized, and rooted in the needs of our community.

We’re fully insured and compliant, with strong relationships across West Michigan’s healthcare and aging networks. Our caregivers and nurses undergo thorough background checks, receive pre-hire training, and continue to grow through ongoing education and regular supervisory visits.

We also take pride in how we treat our team — with respect, support, and a family mindset. This leads to more consistent care and stronger relationships with the clients we serve.

Getting started with care for yourself or a loved one is simple, and we’ll guide you every step of the way:

1. Reach Out
Call, email, or fill out our contact form to let us know you're interested in care.

• Grand Rapids area: (616) 454-8305

• Holland & Lakeshore area: (616) 401-9140

• Email: eldershelpers@eldershelpers.com

• Fill out our: Contact Form

2. Talk Through Your Options
We’ll ask a few basic questions to understand your needs and explain the services we offer.

3. Schedule an In-Home Assessment
We’ll set up a visit with one of our client advocates, who will meet with you and your family to create a personalized care plan tailored to your goals and routine.

4. Begin Services
Once you’re ready, your dedicated client coordinator will help schedule care on the days and times that work best for you. Most clients start services within a few days.

Staffing availability can vary by location, so it’s always best to contact us to see what’s available in your area. In general, our service area includes:

• Caregiving and nursing services in Kent, Ottawa, Muskegon, and Allegan counties

• PERS units are available throughout all of West Michigan including Allegan, Ionia, Kalamazoo, Kent, Lake, Mason, Mecosta, Montcalm, Muskegon, Newaygo, Osceola, and Ottawa counties

To confirm availability or learn more, please call, email, or fill out our contact form and we’ll be happy to help.

We keep our pricing simple, transparent, and easy to understand. Here’s a breakdown of our current rates:

Caregiving Services (2-hour minimum):
• 2 to 4 hours – $35 per hour
• 4 to 12 hours – $30 per hour
• More than 12 hours – $28 per hour

Nursing Services
• $55 per hour

Personal Emergency Response Systems (PERS)
• In-Home Cellular PERS – $34.95 per month
• Mobile PERS – $39.95 per month

Additional Information
• Major holidays are billed at time and a half
• Caregiver overtime is an additional $5 per hour
• Mileage is billed at .75 cents per mile (if applicable)

If you have questions or want help understanding what fits your situation, please contact us — we’re here to help.

Most clients begin services within a few days after contacting us. We’ll talk through your needs, schedule an in-home assessment, and build a personalized care plan that fits your needs. In some cases, services can start right away.

To begin, contact us by phone, email, or complete our contact form:

• Grand Rapids: (616) 454-8305
• Holland: (616) 401-9140
• Email: eldershelpers@eldershelpers.com
• Fill out our: Contact Form

After we discuss your care needs and service options, we’ll schedule an in-home assessment. During this visit, one of our client advocates will meet with you and your family to learn more about your preferences, routine, and goals.

We’ll use that visit to help create a personalized care plan, and you’ll be assigned a dedicated client coordinator who will work closely with you to schedule caregivers on the days and times that work best for you.

Absolutely. We know care needs and routines can change. You can update your schedule at any time — whether it's adjusting days, times, or frequency. Just contact your coordinator and we’ll make it work.

Our caregivers assist with daily living activities such as bathing, dressing, grocery shopping, meal preparation, light housekeeping, laundry, and companionship. They also provide reminders and general support — but they do not administer medications or perform any medical tasks.

Our nurses are able to manage medications, monitor vital signs, conduct health assessments, and communicate with physicians or case managers as needed. However, they do not provide skilled nursing services such as wound care, injections, or IV therapy.

If you're interested in a Personal Emergency Response System (PERS), getting started is quick and easy:

• Call us at (616) 454-8305

• Email us at eldershelpers@eldershelpers.com

• Or fill out our contact form and we’ll reach out to you

• You can also visit our Products page to learn more

PERS units are a great option for individuals who don’t need caregiving or nursing services — and they’re also an essential layer of safety for those who do. Whether you're receiving care from a nurse or caregiver, or living independently with support from family, PERS provides simple, reliable protection and peace of mind — at home or on the go.

Elders' Helpers is not able to accept Medicare, but we do accept clients through the Medicaid Waiver Program. We currently work with the following MI Choice Waiver agencies:

• Area Agency on Aging of Western Michigan

• Reliance Community Care Partners

• Senior Resources

We also accept referrals from Care Resources - PACE and provide support services as part of their care team.

Elders’ Helpers works with VA clients who qualify for personal care, respite, homemaking, or chore services. If your VA case manager is seeking an agency, let them know you’re interested in Elders’ Helpers.

We may also work with private long-term care insurance, depending on your policy and the requirements of your insurance provider. Please check with your insurance agent to confirm whether Elders’ Helpers is covered.

We understand that not every match is the right fit — and that’s okay. Whether it’s a caregiver, nurse, or coordinator, your comfort matters to us. If you ever have concerns, contact us and we can work on this together.

With a team of over 300 staff members and a wide range of personalities, experiences, and skills, we’re flexible and committed to making adjustments as needed. Our goal is to find the care team that works best for you or your loved one.

We don’t require any long-term contracts. You’ll sign a simple service agreement that outlines our services, rates, and payment expectations — but you’re free to use care as often or as little as you need.

• There are no weekly or monthly commitments

• You’re only billed for the care or services you receive

• Caregiving services have a 2-hour minimum, billed in 15-minute increments thereafter

• Nursing services have a 1-hour minimum, billed in 15-minute increments thereafter

• PERS units are billed monthly and can be discontinued at any time

• Services can be adjusted, paused, or discontinued at any time

We’ll explain everything during our initial phone calls, in-home assessments, and anytime after — we're here to make things clear and easy.

We have two office locations in Michigan:

Grand Rapids Office
500 Cherry St. SE, Grand Rapids, MI 49503
Phone: (616) 454-8305
Office Hours: Monday–Friday, 8:00 AM – 4:00 PM

Holland Office
348 S. Waverly Rd, Suite 106, Holland, MI 49423
Phone: (616) 401-9140
Office Hours: Monday–Friday, 9:00 AM – 4:00 PM

While our offices are open during standard business hours, we also have 24/7 on-call staff available to assist you anytime — including evenings, weekends, and holidays.

At Elders’ Helpers, protecting your privacy is a top priority. We strictly follow the guidelines of the Health Insurance Portability and Accountability Act (HIPAA) to protect your Protected Health Information (PHI) — just like your doctor’s office.

All members of our team — including caregivers, nurses, and administrative staff — are trained to handle client information with care and never share details with unauthorized individuals. We’ll review our privacy practices with you during the in-home assessment and are always available to answer questions or provide additional clarification.

Your client coordinator is your main point of contact and is here to support you throughout your care. If you have any questions, concerns, or need to make changes, just reach out — we’re here to help.

You can also contact our office at any time by phone, email, or through our contact form. We have staff available 24/7 to ensure you’re always supported.