Helping loved ones stay safe at home
Elders’ Helpers is a locally-owned health care agency based in Grand Rapids, MI. We’ve been helping our seniors thrive in their own homes for more than a decade.
Memorable, distinct and unique home care — person-centered care is what we provide for each of our clients. We wholeheartedly believe that living in the comfort of one’s own home can make all the difference in improving the quality of life of our aging community. With over 15 years of home care experience, we’ve made a lasting impression in West Michigan by providing hundreds of families the highest quality care in the privacy of their homes.
Why Choose Elders’ Helpers?
Some agencies charge different rates for weekend or nightly hours.
Our rates are simple: $19.00 an hour for a visit of 3 hours or longer. For a shorter shift, we charge just $22.00 an hour for a 1 or 2 hour home visit . Nurse visits are $40.00 an hour. Discounted rates are available for cases that have 12 consecutive hours or more. For all major holidays we charge time and a half.
We do have you sign a company pay agreement, which outlines our rates and your responsibility with regard to payment. This form is fully explained during our home assessment. Elders’ Helpers provides monthly billing statements and will only bill you for services rendered.
During our home assessment the client advocate will discuss scheduling needs. After your initial meeting you will be assigned a client coordinator who will work directly with the family and client to coordinate caregivers and schedule hours. You set the scheduled times and days of visits — whatever works best for you.
Elders’ Helpers follows strict Health Information Portability and Accountability Act (HIPAA) guidelines, much like your doctor’s office. Administrative staff and caregivers will never disclose any information about clients to any unauthorized persons. This is explained in more detail during the home assessment.
While staffing a case, we always try to schedule caregivers with clients who we feel will work well together. However, this may not always be the case. If you ever have an issue with your caregiver just give us a call at 616-454-8305 and ask for your client coordinator. With over 200 caregivers, Elders’ Helpers can offer unique and wonderful personalities and many skill levels. Let us find the right match for you!
Elders’ Helpers is not a Medicare certified agency; therefore, Elders’ Helpers cannot accept Medicare.
Elders’ Helpers can only accept Medicaid Waiver Program clients. Elders’ Helpers has been a subcontractor for the Medicaid Waiver Program with the State of Michigan since 2000.
Elders’ Helpers works with the following MI Choice Medicaid Waiver Programs:
Elders’ Helpers does work with private insurance companies; however, acceptance depends on the specific insurance company’s requirements. Check with your agent to make sure.
Elders’ Helpers accepts referrals for VA clients who require personal care, homemaking, or chore services. If your VA case manager is looking for an agency to provide service, let her or him know you are interested in working with Elders’ Helpers.
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